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How to return your Samsung Note7

Category: Information recall Samsung

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Samsung Galaxy Note 7

So by now you've probably heard about a big recall in the smartphone world. Did you happen to buy a Samsung Galaxy Note7? Don't worry. Here’s a how-to guide on returning your Note7.


Samsung issued a recall for their newly released Galaxy Note7 on September 2nd. They have since stated that it could be dangerous to keep this device because of a defect in the battery that causes the device to catch fire.


To return, go to the original TCC, Verizon Authorized Retailer or Verizon store in which you bought your Note7.


We're accepting returns on Note7 devices for up to 60 days from purchase date. If you’ve purchased a two-year agreement with this Galaxy device, you have 180 days after purchase to return your recalled smartphone.


There will not be any restocking charges for returning your defunct and unsafe Samsung Note7.

If your Note7 is damaged, fractured, scuffed, or broken, you can still return or exchange your Note7. This also means that we will accept your device if you’re missing the original packaging for your Note7 device.

If you received a free gift of a Gear Fit 2 or a 256 GB SD Memory card with your original Note7 device purchase, you do not need to return those items.

There is also a $25 bill credit applied to all returned Note7 accounts. Returning your Note7 is not mandatory. If you feel comfortable using your device, you are free to continue using it.

As we continue to stay informed, we recommend staying updated on the latest updates directly from Samsung. For those of you who need a replacement device immediately, all Samsung android devices are worthy and solid choices as replacements for the Note7.

* Editor’s Note: This information is subject to change at any time.

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